by Team by the Minute | Jun 8, 2022 | Blog
When customers have complaints about your business, it is wise to listen carefully to what their complaints are. No matter the industry you are from, complaints are going to happen, but the essential thing to keep in mind is how you address these roadblocks. You...
by Team by the Minute | May 11, 2022 | Blog
Though some individuals use it interchangeably, an answering service and a call center are two different types of businesses, even though one of their main goals is to handle incoming calls. Some key differentiators set each of these businesses apart, and we will...
by Team by the Minute | Apr 20, 2022 | Blog
Defining call handling is simple, it is the process and management of inbound and outbound phone calls that a business gets in a day. Now, practicing effective call handling requires some skills and overall metrics to achieve. Below, you will get a guide on the best...
by Team by the Minute | Apr 14, 2022 | Blog
Today’s businesses should attempt to provide their support services in more than one language. This is all because customers are more loyal to businesses that speak their native tongue. One of our business’s key differentiators is that our team of virtual...
by Team by the Minute | Apr 6, 2022 | Blog
Customers are the key to keeping a business running, thus it is in a business’s best interest to keep customers returning again and again. Customer churn is when a percentage of clients drops your service, though it is not the funnest metric to analyze in any business...
