How can an answering service help your business?

An imperative goal in a business is growing, it is better for your business if you have a broad
clientele that depends on your services. However, you shouldn’t sacrifice your in-house
customer service to handle clerical tasks, such as answering call overflow and taking messages.
You can gain more profitability of your time by delegating such tasks to a dedicated team of
receptionists who understand your business’s needs and can function as part of your team.

Phone answering services, like those provided by Team by the Minute, can help your business
thrive in several ways, such as:

• Somebody is always there to pick up the calls
  • When you partner with our services, it means you will not miss a call. Not only do
    you giant the benefit of a broader outreach by having little to no missed calls, but
    you also gain the peace of mind of not missing out on a crucial message. Better
    yet, you’ll find yourself not having to filter out unnecessary spam calls. An extra
    perk offered by us is that all receptionists are bilingual, English to Spanish, and
    this service is included in each plan at no extra cost. Meaning, your client
    demographic expands by having us answer your office overflow.
• Help increase in-house productivity
  • Every call answered is a chance to leave a good impression, which is important
    when it comes to increasing revenue. Nevertheless, when facing persistent call
    overflow, just answering calls can become a bit of a distraction—especially when
    you are working on a big project for scaling purposes or are actively in a meeting.
    Delegating your phones to an answering service like ours can help filter or even
    forward calls to pertinent personnel, leaving you with more time on your hands to
    focus on your business growth, yet never sacrificing your customers’ needs.
• Provide consistent customer care
  • Our service offers a flexible script that can be customized to your needs, this
    includes responses to common questions along with specified steps to take in the
    majority of situations handled by our receptionists. Consider your script as a
    dynamic document which can be updated whenever your business needs evolve.
• Save on recruitment
  • Both your business and ours wish to provide quality customer service in every
    interaction made. Your business does this by meeting the standards of the
    industry it represents. As a business answering service, we do the same by
    holding firm standards of our own towards what great customer service should be
    like to both our clients and their customers. We have expertly trained staff that is
    compliant and attentive, and offer cost-effective service plans, with no
    hidden fees, and with no long-term contracts. There is more to gain when taking
    the chance of hiring an answering service to handle your overflow of calls.

Become a better business and offer exceptional customer service by joining forces with an
answering service that can give you the aid you require as swiftly as possible. Find out for
yourself what Team by the Minute has to offer.

~F. Hernandez