Impress your callers, grow your business!

Team by the Minute provides high quality phone answering services to a variety of businesses across the nation. When delegating us your call overflow, you’ll save, on average, over 10 hours per week of clerical tasks. With features such as compliance, bilingualism, and service pivoting your profits will increase all while providing first-class customer service at a fixed competitive rate.    

Read what our clients have to say about us:

Staffing is forever a challenge running two offices. Add the pandemic employment issues and TBTM has been a critical fix and backstop to constant understaffing. Having a live person to answer the phone, and take a detailed message has helped us prioritize and streamline our service. I am thankful to have them.”

Todd Main

ChFC®, CLU®, CASL®, Chairman's Circle & 21 year Ambassador Qualifier, Todd Main Insurance Agency

“Team by the Minute has been a game-changer. It has allowed my team to take time with customers without worrying about the phone going to voicemail. They have provided us with exactly what we need during our busy times in the day.”

Sara Labraaten

CLU®, CPCU®, ChFC®, CASL®, FLMI, Labraaten Insurance Agency

“When a customer, they want to talk now. Otherwise, they wouldn’t call. ‘Please leave a message’ is not what they’re looking for. That’s how opportunities are lost. Team By The Minute gives them a live person with a script that WE WROTE to ensure the customer feels heard and not neglected. Can’t recommend them strongly enough.”

Matt Wagner

Vice President, Client Focus

Why consider our services?

Our team believes in providing customers solutions, we do this with our custom scripts which can be tweaked to meet all your business needs and paths. No matter the size of your business, you can relax knowing that you’ll never miss a potential client due to a missed call.

Committed Receptionist

Committed Receptionist

Never miss a call.

No more missed calls with our team handling the overflow. With options such as warm transfers to live representatives and message taking, you’ll never feel uninformed. 

Bilingual

Bilingual Service

We speak Spanish.

Our receptionists are English to Spanish bilingual and are committed to providing an outstanding customer-centric experience to Spanish-speaking callers. 

Weekly Updates

Weekly Updates

Stay ahead of problem-solving.

Weekly updates will help you keep track of how many minutes have been used and give you insight into whether expanding services would be better suited to your needs. 

Custom Script

Custom Script

Consistency is key for customer satisfaction.

Our scripts are customizable and designed to ensure compliance with company privacy along with security guidelines. The script will reflect the company’s brand, so our team will always blend in.

Call Screening

Call Screening

No more handling spam calls.

We provide accurate screening of incoming calls and only forward calls that relate to your office. Gaining customers is essential for business growth, and we are there to filter out unnecessary interactions.

We know what Great Customer Service sounds like!

Request a Sample call today.

    Pricing

    Select your ideal plan.

    All plans include our team of skilled English to Spanish bilingual receptionists, our customizable script, seamless integration to your in-house platforms, weekly updates of your minutes, plus access to a dedicated client success team. We don’t have set up fees or any long-term contracts, you have more to gain with our specialized answering service team on your calls.

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