Phone Answering Services For Insurance Agents

Distinguish your insurance agency’s image and availability by having your own team of specialized virtual receptionists answering every call with a warm welcome.

Never Miss a Lead Again! 

There is a lot on your plate between meeting clients, reviewing policies, filing claims, and protecting your client’s future. Taking every single call coming your way can be a tiring task, especially when most calls are from unqualified clients or when you face the challenge of communication barriers. However, losing a lead by missing the call can have a detrimental impact on your business.

Join the hundreds of insurance agents who grow their businesses with no communication barriers, no wasted time with unqualified clients, and no more handling of multiple calls by hiring our cost effective answering service today!


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Better Than Your Typical Insurance Answering Service

Committed Receptionist

Complete Receptionist Team

Never miss a call.

No more missed calls with our team handling the overflow. With options such as warm transfers to live representatives and message taking, you’ll never feel uninformed. We will maintain your insurance business image to the highest standard. 


No More Language Barriers

We speak Spanish.

Our receptionists are English to Spanish bilingual and are committed to providing an outstanding customer-centric experience to Spanish-speaking callers. As well as providing free translations services for you to break the language barrier with your clients.

Cost Effective

Don't Pay For More Than You Need

Pay Per Minute.

We charge you solely based on your usage, down to the minute. Say goodbye to hidden fees and enjoy a straightforward billing structure that ensures you only pay for what you need. With our cost effective solutions you will find the perfect plan that suits your business needs.

Custom Script

Get Your Own Custom Script

Consistency is key for customer satisfaction.

Our scripts are customizable and designed to ensure compliance with company privacy along with security guidelines. The script will reflect the company’s brand, so our team will always blend in.

Close a sale on the first call

Save Money & Share The Benefits With Our Referral Program

You get $150 in credit and they get $50 in credit.

Refer a friend and receive a $150 credit on your next statement when they sign up! Spread the word and let your friends know about our reliable and efficient specialized answering service. 

What Our Clients Say About Us!

“During these challenging times, it’s more important than ever to deliver exceptional customer service. Adding TBTM has enhanced the customer experience and provided my agency with more 5-Star reviews. It’s like having the luxury of being over-staffed without the accompanying personnel headaches and expenses.”

Manny Viadero

CLU®, ChFC®, President's Club Lifetime Member, Viadero Insurance Agcy Inc

“When a customer calls, they want to talk now. Otherwise, they wouldn’t call. ‘Please leave a message’ is not what they’re looking for. That’s how opportunities are lost. Team By The Minute gives them a live person with a script that WE WROTE to ensure the customer feels heard and not neglected. Can’t recommend them strongly enough.”

Matt Wagner

Vice President, Client Focus

“Team by the Minute has been a game-changer. It has allowed my team to take time with customers without worrying about the phone going to voicemail. They have provided us with exactly what we need during our busy times in the day.”

Sara Labraaten

CLU®, CPCU®, ChFC®, CASL®, FLMI, Labraaten Insurance Agency

“TBTM has been one of the single greatest assets to my agency in my 30-year career. TBTM allows my agency to operate efficiently whether I am fully staffed or down to answering the phones myself! My clients comment that it is refreshing to not have a phone tree or a tape recording answering my phones… Always a friendly voice on the other line!”

Jeffrey Conley

MDRT, Exotic, Presidents Club & Chairman's Circle Agent, Jeffrey B Conley Ins Agcy Inc

How it works

Experience the joy of providing top-notch customer care without constant interruptions. We handle the initial interactions so you can focus on what you do best – tackling insurance claims and serving your clients. Let us be the friendly voice that greets your callers and the reliable support that keeps your insurance business above the competition!

Step 1: Easy Setup

Getting started is a breeze! We work closely with you to set up a seamless call forwarding system. It’s as easy as sharing a few details with us about your preferences and contact information.

Step 2: Clients Call You

By linking your business phone to the special phone number we supply, we’ll be in the loop whenever a call comes your way. You get to decide if you want to direct all calls to us or just the ones that slip through the cracks. It’s all about giving you the control and flexibility you need.

Step 3: We Pick Up The Call After 4 Rings

No more missed opportunities! After just four rings, our friendly and professional team will be there to answer the call on your behalf. We’re always ready to create a positive first impression for your clients.

Step 4: We Manage and Qualify Your Leads

Consider us an extension of your team. We engage with your clients in a friendly and attentive manner. By asking relevant questions, we ensure that we understand their needs and can separate casual inquiries from serious leads.

Step 5: We Deliver Your Messages

Rest assured that you’re never out of the loop. We swiftly deliver detailed messages to you, ensuring you’re always in the know about your clients’ interactions. Plus, we will provide weekly updated that will help you keep track of how many minutes have been used and give you insight into whether expanding services would be better suited to your needs. 


Select your ideal plan.

Plans include English to Spanish bilingual service, no setup fees, no long-term contracts, custom call scripting, seamless integration to your in-house platforms, free call transferring, detailed weekly updates, message delivery by email, and access to dedicated account managers.

Frequently Asked Questions

How to get started with our services?
Just call us at 801-797-0580, or email us at You can also get started on our Subscribe page. Our onboarding team is available Monday to Friday, 9:00 am to 5:00 pm.
How many receptionists are answering the calls?

We have over 90 quality bilingual team members covering your business with a friendly live voice. Each member of the reception team will follow the approved script that reflects your business needs and will be available for the entirety of your office’s business hours.

What happens after I subscribe?
A skilled onboarding member of our team will contact you and establish set up protocols.  
How do I receive my messages?
You’ll receive your messages via email. We can also send them to multiple contacts in your company if you so choose. However, we recommend you create a shared file for the messages, that way customers don’t get called multiple times.
Where can Team by the Minute provide service?
Team by the Minute receptionists can answer calls from any business located throughout the United States.
How are my minutes calculated?

Our minutes are billed by the seconds used, meaning that they are not rounded up to the next mark. Call time is calculated starting from the time our receptionist answers the call and ends when the call is either forwarded to someone or when the line disconnects because the call is over.

Does Team by the Minute screen out solicitors?
We do! By default, we screen calls. It can be more regulated upon the client’s request. If you’d prefer, we can accept solicitations.
What is included in the bilingual services?
We offer full service in both Spanish and English. Our team can also act as translators if and when needed. This service is at no additional cost. In addition, you can set specific guidelines or instructions for Spanish-speaking callers, an example of this would be stating no one in the office who can speak the language if that were to be an issue.
What is Team by the Minutes’ confidentiality agreement?
We provide you peace of mind when you enter into a business relationship with us. Your business’ confidential information is stored in a cloud service that is governed by robust protocols of access and data collection. We have all of our personnel sign a non-disclosure agreement that stipulates regulations on computer use policy, data collection processes, and the privacy of our client list. In the end, we always aim to maintain safeguards within industry standards of information security.
Can my calls be recorded?
As a client, by default, all calls are recorded for quality purposes in your account. This feature, by law, does require a brief message to callers informing them the call will be recorded.
Can I adjust my billing plan at any time, or do I sign a long-term contract to a single plan?
If you find yourself needing more minutes or even fewer minutes than you currently are subscribed to, our Customer Success Team can adjust your billing plan for the current billing cycle. All you have to do is give us a call or email us with the request. If you cancel during an introductory period, your cancellation is effective immediately. Otherwise, your cancellation is effective at the end of the then-current monthly billing period. At Team by the Minute we don’t offer long-term contracts with any of our plans. We take pride in providing quality service that in turn earns us your business on a month-to-month basis.

Contact Team by the Minute Today to Get Started

Curious about how we can make a difference? Let’s chat in a free consultation. We’ll explore how our services can seamlessly integrate into your workflow, providing better customer experiences and helping you build a stronger insurance business. Reach out to Team by the Minute today and let’s explore the possibilities together.

We’re not just a call answering service – we’re your partners in growth!