Frequently Asked Questions
How to get started with our services?
Just call us at 801-797-0580, or email us at firstname.lastname@example.org. You can also get started on our Subscribe page. Our onboarding team is available Monday to Friday, 9:00 am to 5:00 pm.
How many receptionists are answering the calls?
We have a quality team of over seventy receptionists answering your calls. Each member of the team will follow the approved script that reflects your business needs and will be available the entirety of your office’s business hours.
What happens after I subscribe?
A skilled onboarding member of our team will contact you and establish set up protocols.
How do I receive my messages?
You’ll receive your messages via email. We can also send them to multiple contacts in your company if you so choose. However, we recommend you create a shared file for the messages, that way customers don’t get called multiple times.
Where can Team by the Minute provide service?
Team by the Minute receptionists can answer calls from any business located throughout the United States.
How are my minutes calculated?
Our minutes are billed by the seconds used, meaning that they are not rounded up to the next mark. Call time is calculated starting from the time our receptionist answers the call and ends when the call is either forwarded to someone or when the line disconnects because the call is over. Plans with rollover minutes rotate unused minutes from the previous month to the following month and will expire before the next billing cycle if unused.
Does Team by the Minute screen out solicitors?
We do! By default, we screen calls. It can be more regulated upon the client’s request. If you’d prefer, we can accept solicitations.
What is included in the bilingual services?
We offer full service in both Spanish and English. Our team can also act as translators if and when needed. This service is at no additional cost. In addition, you can set specific guidelines or instructions for Spanish-speaking callers, an example of this would be stating no one in the office who can speak the language if that were to be an issue.
What is Team by the Minutes’ confidentiality agreement?
We provide you peace of mind when you enter into a business relationship with us. Your business’ confidential information is stored in a cloud service that is governed by robust protocols of access and data collection. We have all of our personnel sign a non-disclosure agreement that stipulates regulations on computer use policy, data collection processes, and the privacy of our client list. In the end, we always aim to maintain safeguards within industry standards of information security.
Can my calls be recorded?
As a client, by default, all calls are recorded for quality purposes in your account. This feature, by law, does require a brief message to callers informing them the call will be recorded.
Can I adjust my billing plan at any time, or do I sign a long-term contract to a single plan?
If you find yourself needing more minutes or even fewer minutes than you currently are subscribed to, our Customer Success Team can adjust your billing plan for the current billing cycle. All you have to do is give us a call or email us with the request. If you cancel during an introductory period, your cancellation is effective immediately. Otherwise, your cancellation is effective at the end of the then-current monthly billing period. At Team by the Minute we don’t offer long-term contracts with any of our plans. We take pride in providing quality service that in turn earns us your business on a month-to-month basis.
Still have questions?
Send us a message and a representative will contact you soon.